Return or Exchange an Item

We offer free returns within 90 days of receipt. If you are not completely satisfied with your purchase, please email us at info@rampleyandco.com with your order number and the item(s) you'd like to return. We'll send you a prepaid return label, so there is no cost to you for sending the item back. Please return the item(s) in their original condition within 90 days of receipt. We will issue a refund once your return reaches us, or exchange the item for a different size / colour if preferred.

Made to Order Products

We offer the same free 90-day returns on all our made to order products. For our jacketing range, we also offer the option of remaking the product should the item not fit correctly, or if you are not happy for any reason.

For small alterations (for example, reducing the sleeve length), we recommend taking your jacket to a local tailor who can quickly make any changes required. At this time, we do not offer an alterations service.

Order Cancellations

Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order for any item purchased from RAMPLEY & CO, for a full refund.

Order cancellations must be made in writing, quoting your order number, within 14 days of the day after you receive the goods to Customer Care.

To cancel your Delivery Order please contact us at: info@rampleyandco.com

If however your order has already been processed, you will need to return the order to us. Please read the Return or Exchange an Item section above.

Please note:

Returns are sent using the prepaid label we provide, so you don't need to arrange or pay for postage. Please keep your proof of postage until your refund has been processed.

Faulty Item

If the item you received is faulty, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.

I Received the Wrong Item

If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

This returns policy does not affect your statutory rights.