Every Question, Answered
We have thought carefully about every part of the experience. Most answers are here. Anything else, we are.
Same-Day Dispatch
Free over £200
Transparent Duties
Shown clearly at checkout
90-Day Returns
Free & straightforward
500+ Reviews
Five stars on Trustpilot
Shipping
How much does shipping cost?
Shipping is free on all orders over £200. For orders under £200:
| United Kingdom | £6.99 |
| Europe | €8.00 |
| North America | $16.00 USD |
| Australia | AUD $30.00 |
| UAE | AED 79.00 |
| Hong Kong | HK $168.00 |
*Shipping costs fluctuate with exchange rates.
How quickly will my order arrive?
Most orders arrive within 3 to 4 working days. UK orders travel with DPD; international orders with FedEx. During busy periods like Black Friday or the run-up to Christmas, we would ask for a little patience, as some factors fall outside our control.
Do you ship worldwide?
Yes, we ship to all countries worldwide.
Will I have to pay customs or import duties?
We have recently upgraded our website to provide complete transparency at checkout. All duties and taxes are now clearly displayed before you complete your purchase, so you can see the full cost of your order upfront.
We are also subsidising a proportion of these costs to make shopping with us as seamless and rewarding as possible.
If you have any queries about your delivery, please contact us at info@rampleyandco.com.
We are also subsidising a proportion of these costs to make shopping with us as seamless and rewarding as possible.
If you have any queries about your delivery, please contact us at info@rampleyandco.com.
Can I receive my order at the weekend?
Weekend delivery is possible and is determined by your delivery partner. It is not something we can guarantee, but it does happen.
Payment & Ordering
What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, PayPal, and Klarna. All transactions are processed securely and we do not store your card information after purchase.
Can I shop in my own currency?
Yes. Click the flag in the top right corner of the page to select your preferred currency.
Can I amend my order after placing it?
Email us at info@rampleyandco.com as soon as possible and we will do our best to accommodate the change. We dispatch quickly, but we will always make sure you end up with what you intended to order.
Returns & Exchanges
What is your returns policy?
We offer a 90-day returns window. If you are not completely satisfied, email us at info@rampleyandco.com with your order number, then return the item in its original condition. We will issue a full refund or arrange an exchange. Read our full returns policy here.
I received a faulty or incorrect item. What do I do?
Email us at info@rampleyandco.com with your order number, name, address, and a brief description of the issue. We will resolve it as quickly as possible.
Bespoke
Do you create bespoke pieces?
Yes. We produce bespoke jacket linings and pocket squares. To begin a conversation, email us at info@rampleyandco.com.
Your Account
I've forgotten my password. How do I reset it?
Visit the account page and click "forgot password". An email will be sent with instructions to reset it.
Do I need an account to track my order?
No. We will keep you updated by email throughout. You can always create an account later if you would like to manage your orders in one place.
Product Concierge
Still not sure?
We know the collection the way most people know their own wardrobe. A specific occasion, a gift you are quietly unsure about, a question you would rather ask a person than a page. Write to us directly.
Get in Touch
Bespoke
Something made for you.
Jacket linings and pocket squares, designed to your brief. Whether for a wedding, a corporate occasion, or simply something that is entirely your own, we handle every detail.
Enquire About Bespoke